ODILO is an ed-tech company born in Spain and the founder and trailblazer of the global Unlimited Learning movement. We partner with the most innovative institutions and support over 170 Million users in 50 countries.

ODILO enables organizations to develop their customized unlimited learning ecosystem. That way, they can offer users unlimited access to the world's largest catalog of educational resources on an intelligent platform where they can create any type of educational experience without restrictions.

Only in ODILO can institutions build cultures of unlimited learning possibilities and build sustainable learning habits.

Our team is truly international (19+ nationalities) with the best talent across the education, media, content, and technology sectors.

We are working on achieving a critical mission: Creating equality in education by making the highest quality digital content seamless, accessible, and affordable to all.

Help everyone reach their full potential by providing personalized and intelligent unlimited learning experiences during their whole life.

What you will do at ODILO: 

  - International technical support at the first level of Support (N1), through the different channels available (email, phone, web platform).  

  - Functional training of the Odilo solution to new customers.  

  - Support tickets management through the available tool (Zendesk).  

  - Coordination with other support levels to ensure the attention and resolution of tickets. 

The ideal candidate will bring:

 - Information Science (Ciência da Informação - Biblioteconomia)

- Bilingual in English (C2) and Portuguese. Spanish will be a plus. 

 - Technological competence and adaptation. 

  - Good communication and customer management skills. 

What would make us happy:

  - Experience in technical support of software products or services. 

  - Experience in training, especially in relation to software products and technology services. 

  - Knowledge of ticketing management tools (e.g. Zendesk). 

  - Knowledge of web applications and cloud services. 

  - Knowledge of SQL databases. 

  - Knowledge of e-learning solutions, in the education or business sector.

  - Proficiency in other languages, ideally French or Portuguese.

  - Knowledge of library standards (e.g. MARC21).   

Why ODILO?

Working at Odilo is about being part of a lifelong learning culture, where everyone has the possibility to take on challenges and participate in the growth of the company.

But we also offer:

- Work for a company in expansion, growth as a product engineer

- Permanent contract

- Remuneration in line with the market

- Remote work

- Career development

- Participate on decision-making, autonomy

- Grow and learn from your amazing pals

- Work with cutting-edge technologies.