We are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.

Through our solutions, we provide access to millions of digital content items from the world's best providers and, using educational technology and Artificial Intelligence, enabling any organization to create its own unlimited learning ecosystem.

Currently, more than 4,500 institutions (governments, schools, libraries, universities, companies, and startups) place their trust in Odilo, providing access to their unlimited learning platforms to more than 170 million users in over 50 countries.

Our team is truly international (19+ nationalities) with the best talent across the education, media, content, and technology sectors.

As a ULC Director you will need to be able to drive exceptional client relationships and build strong teams. You will play a crucial role in overseeing our customer success initiatives and ensuring the highest level of satisfaction and retention for our clients. You will lead a team of dedicated Customer Success Managers, driving them to deliver outstanding service and build strong, strategic relationships with our customers. You will collaborate cross-functionally with sales, product, and support teams to drive customer success and contribute to the company's growth.

What you will do at ODILO:

• Lead a team to achieve adoption growth, customer results and quantified value.
• Combine Customer Success Management and Consulting Delivery functions, utilizing excellent change management skills.
• Lead, mentor, and motivate a team , setting clear goals, providing regular feedback, and facilitating their professional growth.
• Foster proactive engagement with customers, ensuring regular communication and check-ins to understand their needs, address concerns, and identify opportunities for additional value.
• Focus the team on the development, execution and management of Customer Success Plans detailing efforts to drive increased adoption and satisfaction through alignment with customer business outcomes.
• Act as an escalation point for critical customer issues, working closely with cross-functional teams to resolve challenges effectively and in a timely manner.
  Stay up-to-date with industry trends, best practices, and competitors' activities, leveraging this knowledge to enhance our customer success strategies.
• Build long-term relationships with clients, with a consultative approach.
• Lead relationship with the client with regular follow-ups; explaining learning performance, learning achievements, and new product features (reports).
• Understand the client's learning needs in order to provide them with Learning Experiences in Odilo Ecosystem. Follow-up and dynamization of Learning Experiences.
• Creating and encouraging trusted relationships with clients. Make sure that we understand the client's needs to detect potential upselling actions and risks.

The ideal candidate will bring:

• Prior experience creating reports and analyzing data.
• Proven experience in customer success or account management roles.
• Strong leadership skills with the ability to inspire and manage a high-performing team.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers at all levels.
• Strategic mindset with the ability to think analytically and solve complex problems.
• Results-oriented with a focus on achieving targets and driving customer success metrics.
• Familiarity with CRM systems and customer success platforms.
• Fluency in English and Spanish. Additional languages are a plus.

What would make us happy:

• Experience in learning and development processes and tools.
• Knowledge of tools like CRM and LMS.
• Bilingual in English.
• Experience hosting webinars.
• Strong leadership skills with the ability to inspire and manage a high-performing team.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers at all levels.
• Strategic mindset with the ability to think analytically and solve complex problems.
• Results-oriented with a focus on achieving targets and driving customer success metrics.
• Familiarity with CRM systems and customer success platforms.
• Fluency in English and Spanish. Additional languages are a plus.

Why ODILO?

Working at Odilo is about being part of a lifelong learning culture, where everyone has the possibility to take on challenges and participate in the growth of the company.

But we also offer:

• A fast moving and challenging job within a mission driven company in an international, creative, and ambitious work environment.
• Unlimited learning with Odilofy, our platform with more than 3 million contents in all formats (books, audiobooks, learning experiences, movies, courses...).
• Emotional wellbeing services: psychologist and emotional wellbeing app.
• Possibility of team sports activities.
• Flexible Compensation Plans: Food, Transportation, Childcare, Training and Health insurance.
• A salary commensurate with track record and experience.
• Real opportunities for internal professional development.

…And more!

Sounds like a mission made for you? Then we need to talk!