We are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.

Through our solutions, we provide access to millions of digital content items from the world's best providers and, using educational technology and Artificial Intelligence, enabling any organization to create its own unlimited learning ecosystem.

Currently, more than 4,500 institutions (governments, schools, libraries, universities, companies, and startups) place their trust in Odilo, providing access to their unlimited learning platforms to more than 170 million users in over 50 countries.

Our team is truly international (19+ nationalities) with the best talent across the education, media, content, and technology sectors.

As a Senior Consultant - Customer Success, you will be responsible for leading and managing customer success initiatives within a company. Working closely with customers to help them achieve their business objectives and maximize the value they receive from the company's products or services.

Your mission will ensure that all your clients take full advantage of ODILOs Unlimited Learning Ecosystem by implementing awareness, activation, and engagement activities. As CSM, you will be in charge of your client's growth, guiding them to maximize their use of our products and accelerate Odilo's expansion with each account.

What you will do at ODILO:

• Develop and execute customer success strategies to drive customer satisfaction, retention and Customer growth.
• Establish and maintain strong relationships with key stakeholders in customer organizations, including executives and decision makers.
• Provide guidance and mentoring to junior members of the Customer Success team, including training and development programs.
• Analyze customer data and trends to identify opportunities to improve the customer experience and drive revenue growth.
• Collaborate with cross-functional teams across the business, such as sales, marketing and product development, to ensure customer needs are met and exceeded.
• Manage customer escalations and work with internal teams to resolve issues quickly and efficiently.
• Developing critical relationships so that all Odilo's activities are directly aligned with the client's business strategy.
• Maintain a thorough knowledge of the company's products or services and the industry in which it operates.
• Developing and implementing personalized programs/plans which provide continued value to the client, guarantee renewals, and promote the account's long-term growth.
• Scheduling meetings with clients to present results/metrics, conclusions, and following plans/steps...

The ideal candidate will bring:

• Has proven experience in the SaaS industry as CSM
• Has at least 3 years of experience in Tech startups, in account management, customer success positions.
• Strong project managment leadrship
• Proficient in Microsoft excel
• Can easily understand client needs and identify opportunities.
  
• Have strong customer success experience, excellent leadership and communication skills.
• Have a proven track record of successfully managing customer relationships and driving revenue growth.
• Be able to analyze data and use it to develop and execute customer success strategies that deliver measurable results.

What would make us happy:

• Experience in Education or E-learning markets
• Knowledge of the academic and library world.

Why ODILO?

Working at Odilo is about being part of a lifelong learning culture, where everyone has the possibility to take on challenges and participate in the growth of the company.

But we also offer:

• A fast moving and challenging job within a mission driven company in an international, creative, and ambitious work environment.
• Unlimited learning with Odilofy, our platform with more than 3 million contents in all formats (books, audiobooks, learning experiences, movies, courses...).
• Emotional wellbeing services: psychologist and emotional wellbeing app.
• Possibility of team sports activities.
• Flexible Compensation Plans: Food, Transportation, Childcare, Training and Health insurance.
• A salary commensurate with track record and experience.
• Real opportunities for internal professional development.

…And more! 

Sounds like a mission made for you? Then we need to talk!